An item is missing from my shipment.

An item is missing from my shipment.

Please submit a support ticket within 7 days with your order number and exactly what you received in your order. We'll work with you to make it right.

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    • My item is missing parts.

      NOTE: You must contact us within 7 days with your order number and support request. If your item upon opening is missing parts (ex. coffee machine is missing something) please submit a support ticket within 7 days with your order number and exactly ...

    • Damaged / Defective On Arrival / Wrong or Missing Item(s)

      Any items from your order that are damaged by the shipping courier during transit or defective upon arrival must be reported within 7 days of delivery. Requests after 7 days of receiving the product will not be accepted. The product should be in ...

    • How do I change quantities or cancel an item in my order?

      As we usually ship most orders out within 1 business day, please submit a support ticket or call customer support at 888-339-2506 as soon as possible so we can make the changes before your order ships. Once your order ships, you will be responsible ...