Cannot Add New Credit Card Profile
If you are ready to checkout and are paying by credit card for the first time, you'll need to click the blue "Add New" button to add your credit card information. If you click this button and it appears nothing happens, chances are your browser is blocking the payment window that is trying to appear. Please enable pop-ups in your browser to proceed to check out.
Below you'll find links to the 3 most commonly used browsers on how to enable pop-ups. Happy ordering!
My credit card has been charged twice!
We will never charge your card twice. Please read below for a more details explanation. When you place your order, you have "authorized" that amount to be withdrawn from your account. We do not actually take any funds until we have packaged and are ...
Discover Card Keeps Getting Declined
UPDATE: This issue has been resolved! As of Friday, May 29, 2015, we've been experiencing issues processing Discover credit cards. We're aware of the issue and working with our processing company to resolve this asap. We apologize for any ...
Payment Profile Window Blank/Not Working
If you are trying to add a new payment profile when checking out and notice that the window pops up blank or not at all, chances are you have pop-ups disabled in your browser. You do not have to compromise security and convenience of blocking ...
I have a new email. How do I update my primary shipping & billing address with my new email?
To make sure you get your order confirmation and shipping tracking email you should make sure to have the correct email address on file when placing your order. To change your primary billing and shipping email addresses, please follow the steps ...
How do I add a promo code/coupon to my order?
If you have a coupon you'd like to apply to your shopping cart, on the last page of checkout you'll see a section for Coupons. There you'll find a coupon line with a blank box in which you can type in your coupon code. Click the Apply button to apply ...