Difficulty Redeeming Reward Points

Difficulty Redeeming Reward Points

UPDATE: This issue has been resolved!

Our developers are aware that some customers are experiencing issues redeeming reward points. If you are trying to redeem points, click the green + to apply points to your cart and it is not working (you do not see the USD value appear beneath the box with a trash can symbol), we apologize!

As our developers are working on fixing the issue, you can complete the order and then submit a support ticket with the order number and amount of points you were trying to redeem. We'll put in a refund request to our accounting department and manually remove the reward points from your account once the refund has been issued.

Thank you for your patience as we resolve this issue.

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