How do I cancel a recurring order?
f you no longer wish to receive your recurring order you can cancel one or more items set to recur at any time.
- Log in to your account.
- Click on My Account link below the logo.
- Click on the My Recurring Orders link in the Account Menu.
- Scroll down (if necessary) to see all items you have set to recur.
- Click on the edit pencil icon to the left of any item you'd like to cancel.
- On the general tab click the drop-down arrow for status and change the status to cancelled.
- Click save.
- Repeat steps 5-7 if you need to cancel additional recurring items.
How do I create a recurring order?
To create a recurring order you must select the variant that specifies the interval you'd like the product to recur at. To chose the interval you should: Find the product in our product catalog. Click on the product or click on the "See Detail" ...
How do I change quantities or cancel an item in my order?
As we usually ship most orders out within 1 business day, please submit a support ticket or call customer support at 888-339-2506 as soon as possible so we can make the changes before your order ships. Once your order ships, you will be responsible ...
Order Left Incomplete when Using PayPal
Known Issue when redeeming reward points and paying with PayPal With the most recent update we're experiencing an issue when customers are trying to redeem reward points and using PayPal to complete payment. The order information successfully makes ...
My order never arrived.
Click the My Account link at the top of our site to find your tracking number (see How to Track My Package for further instructions on how to retrieve your tracking number). Be sure that all of the items in your order have shipped already. If you ...
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may log into the My Account link at the top of our site to track the status of your order. Most orders will ship within ...