How do I change quantities or cancel an item in my order?
As we usually ship most orders out within 1 business day, please
submit a support ticket or call customer support at 888-339-2506 as soon as possible so we can make the changes before your order ships.
Once your order ships, you will be responsible for shipping the unwanted items back unless the error was made on our part (see
Return Policy FAQ for full details).
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How do I cancel a recurring order?
f you no longer wish to receive your recurring order you can cancel one or more items set to recur at any time. Log in to your account. Click on My Account link below the logo. Click on the My Recurring Orders link in the Account Menu. Scroll down ...
Order Left Incomplete when Using PayPal
Known Issue when redeeming reward points and paying with PayPal With the most recent update we're experiencing an issue when customers are trying to redeem reward points and using PayPal to complete payment. The order information successfully makes ...
My item is missing parts.
NOTE: You must contact us within 7 days with your order number and support request. If your item upon opening is missing parts (ex. coffee machine is missing something) please submit a support ticket within 7 days with your order number and exactly ...
My order never arrived.
Click the My Account link at the top of our site to find your tracking number (see How to Track My Package for further instructions on how to retrieve your tracking number). Be sure that all of the items in your order have shipped already. If you ...
An item is missing from my shipment.
Please submit a support ticket within 7 days with your order number and exactly what you received in your order. We'll work with you to make it right.