My credit card has been charged twice!
We will never charge your card twice. Please read below for a more details explanation.
When you place your order, you have "authorized" that amount to be withdrawn from your account. We do not actually take any funds until we have packaged and are ready to ship your order. Therefore, if you log into your credit card account you may see two line items for the same amount, one for the authorization and then one for the actual capture (collection) of that amount.
We do not ever withdraw funds twice from your account. For example, you place an order Friday afternoon for $56.25 and our warehouse staff comes in on Monday and ships your order. If you log into your credit card account on Tuesday to check your account activity (and your statement has not settled/closed for that time period yet), you will see a line item on Friday for $56.25 and then the actual charge on Monday (when we actually withdrew the funds) for $56.25.
If you have any concerns and still feel you are being charged twice, please contact your credit card provider and they will confirm that you have only been charged once.
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