My order never arrived.

My order never arrived.

  1. Click the My Account link at the top of our site to find your tracking number (see How to Track My Package for further instructions on how to retrieve your tracking number).
  2. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Number on the shipping tab, go to UPS.com and enter in your tracking number to confirm that your packages were delivered.
  3. If your packages each show a status of "delivered", please contact customer service for assistance.
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