Order Left Incomplete when Using PayPal

Order Left Incomplete when Using PayPal

Known Issue when redeeming reward points and paying with PayPal

With the most recent update we're experiencing an issue when customers are trying to redeem reward points and using PayPal to complete payment. The order information successfully makes it to PayPal but the process breaks down and we are not notified the customer has actually paid and the order is stuck on Incomplete.

Our developers are diligently working with PayPal to resolve this issue. In the meantime to avoid issues when checking out, either do not try to redeem reward points and pay with PayPal or if you are redeeming reward points, please check out with a credit card and avoid using PayPal as a form of payment.

We sincerely apologies for any inconvenience and will update this thread as soon as a patch has been deployed.
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