Order Left Incomplete when Using PayPal
Known Issue when redeeming reward points and paying with PayPal
With the most recent update we're experiencing an issue when customers are trying to redeem reward points and using PayPal to complete payment. The order information successfully makes it to PayPal but the process breaks down and we are not notified the customer has actually paid and the order is stuck on Incomplete.
Our developers are diligently working with PayPal to resolve this issue. In the meantime to avoid issues when checking out, either do not try to redeem reward points and pay with PayPal or if you are redeeming reward points, please check out with a credit card and avoid using PayPal as a form of payment.
We sincerely apologies for any inconvenience and will update this thread as soon as a patch has been deployed.
My order never arrived.
Click the My Account link at the top of our site to find your tracking number (see How to Track My Package for further instructions on how to retrieve your tracking number). Be sure that all of the items in your order have shipped already. If you ...
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may log into the My Account link at the top of our site to track the status of your order. Most orders will ship within ...
How do I check my order status?
Go to the My Orders link (found by clicking the My Account link at the top of the page and then clicking My Orders) to check your orders status. Here you'll find a list of your orders and their current status. Look at the Order Status column to see ...
How do I track my order?
Once your order ships, you will receive a confirmation email to the email address you provided with your tracking number. You can then go to UPS.com, enter in the tracking number provided and follow the progress of your package. If you did not ...
How do I cancel a recurring order?
f you no longer wish to receive your recurring order you can cancel one or more items set to recur at any time. Log in to your account. Click on My Account link below the logo. Click on the My Recurring Orders link in the Account Menu. Scroll down ...