Payment Profile Window Blank/Not Working

Payment Profile Window Blank/Not Working

If you are trying to add a new payment profile when checking out and notice that the window pops up blank or not at all, chances are you have pop-ups disabled in your browser.  You do not have to compromise security and convenience of blocking annoying pop-up windows by having to enable all pop-ups.  You can make an excepting for just our website.

Below are directions for the most common browsers on how to enable pop-ups.  Please note that each browser has multiple versions so depending on the version of the browser you have, the instructions might be a little bit different.

Internet Explorer

To turn Pop-up Blocker on or off

  1. Open the desktop, and then tap or click the Internet Explorer icon on the taskbar.
  2. Tap or click the Tools button , and then tap or click Internet options.
  3. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then tap or click OK.



Google Chrome prevents pop-ups from automatically appearing and cluttering your screen. Whenever the browser blocks pop-ups for a site, the icon appears in the address bar. Click the icon to see the pop-ups that have been blocked or to manage pop-up settings for the site.

If you're having trouble blocking pop-ups, saving your homepage, startup page, or search engine, then you may have malware. Get help restoring your settings.

See pop-ups for a specific site

To see blocked pop-ups for a site, follow the steps listed below:

  1. If pop-ups have been blocked, you'll see the icon in the address bar. Click the icon to see a list of the blocked pop-ups.
  2. Click the link for the pop-up window that you'd like to see.
  3. To always see pop-ups for the site, select "Always show pop-ups from [site]." The site will be added to the exceptions list, which you can manage in the Content Settings dialog.

To manually allow pop-ups from a site, follow the steps below:

  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. in the "Privacy" section, click the Content settings button.
  5. In the "Pop-ups" section, click Manage exceptions.

Allow all pop-ups

You can allow all pop-ups by disabling the pop-up blocker. Follow these steps:

  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. in the "Privacy" section, click the Content settings button.
  5. In the "Pop-ups" section, select "Allow all sites to show pop-ups." Customize permissions for specific websites by clicking Manage exceptions.


Pop-up blocker settings

To access the pop-up blocker settings:

  1. Click the menu button  and choose Options
  2. Select the Content panel.

In the content panel:

  • Block pop-up windows: Uncheck this to disable the pop-up blocker altogether.
  • Exceptions: This is a list of sites that you want to allow to display pop-ups.

    The dialog has the following choices:
    • Allow: Click this to add a website to the exceptions list.
    • Remove Site: Click this to remove a website from the exceptions list.
    • Remove All Sites: Click this to remove all of the websites in the exceptions list.

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