Redeemed Points Not Showing on Receipt
UPDATE: This issue has been resolved!
99% of the time, your points were redeemed properly. The confirmation page and email receipt currently show order total only, not the breakdown of payment. Our developers are working on this fix so moving forward the receipt will show the number or points or gift certificate value redeemed and how much you were charged for the remaining balance.
If you have an account with us, you can double-check that your points were redeemed on your order by going to My Account > My Orders and click the edit pencil icon to the left of the order in question. Click on the Payment tab and you'll see the breakdown of points redeemed and amount charged.
We anticipate this fix by the beginning of April 2014. Thank you for your patience!
Difficulty Redeeming Reward Points
UPDATE: This issue has been resolved! Our developers are aware that some customers are experiencing issues redeeming reward points. If you are trying to redeem points, click the green + to apply points to your cart and it is not working (you do not ...
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