What do I do if I requested my password reminder and I still can't log in?
If you don't receive your password reset email within 15 minutes please check your spam folders first. If all else fails, you can submit a support request to us and we can reset your password manually on the back end for you.
- Fill out the support form and click submit.
- One of our service representatives will respond to your request within 1 business day.
Please note if you submit a request after 4:00pm EST on Friday you will not receive a response until the following business day, which could be Monday or Tuesday if Monday is a holiday.
I forgot my password.
If you can't remember your password you can request a password reset. *Please note this password reset request expires for your security, so please check your email immediately. Go to the Login Page. Click the "Help: Reset Password" Link Enter your ...
Password Reset Not Working
UPDATE: Issue fixed and reset emails now working as expected. We are currently experiencing a delay in our mail servers. If you click the password reset button and either do not receive a reset email from us or it arrives after an hour or more, ...
Can't Log In on a Mobile Device
UPDATE: This issue is fixed! This is a known bug if you are trying to access our storefront using your mobile phone or tablet. The developers are working asap on a fix. In the meantime to place an order please use a computer/laptop to place your ...
How do I change my password if I am already logged in?
To change your password after you are logged in: Click on the My Account link located under the logo. Click on the "My User Profile" link in the account menu Click on the blue "Edit Profile" button below the account menu links Click on "Manage ...
Order Left Incomplete when Using PayPal
Known Issue when redeeming reward points and paying with PayPal With the most recent update we're experiencing an issue when customers are trying to redeem reward points and using PayPal to complete payment. The order information successfully makes ...