Order Troubleshooting
How do I resume a previous order I already started?
If you started an order but could not complete it we have it saved for you! Log into your account. Click on the My Account link under the logo. Click on the My Orders link in the My Account Menu. Scroll down (if necessary) on the My Orders page to ...
My item is missing parts.
NOTE: You must contact us within 7 days with your order number and support request. If your item upon opening is missing parts (ex. coffee machine is missing something) please submit a support ticket within 7 days with your order number and exactly ...
Damaged / Defective On Arrival / Wrong or Missing Item(s)
Any items from your order that are damaged by the shipping courier during transit or defective upon arrival must be reported within 7 days of delivery. Requests after 7 days of receiving the product will not be accepted. The product should be in ...
An item is missing from my shipment.
Please submit a support ticket within 7 days with your order number and exactly what you received in your order. We'll work with you to make it right.
Payment Profile Window Blank/Not Working
If you are trying to add a new payment profile when checking out and notice that the window pops up blank or not at all, chances are you have pop-ups disabled in your browser. You do not have to compromise security and convenience of blocking ...
Cannot Add New Credit Card Profile
If you are ready to checkout and are paying by credit card for the first time, you'll need to click the blue "Add New" button to add your credit card information. If you click this button and it appears nothing happens, chances are your browser is ...
My credit card has been charged twice!
We will never charge your card twice. Please read below for a more details explanation. When you place your order, you have "authorized" that amount to be withdrawn from your account. We do not actually take any funds until we have packaged and are ...
Coupon code not working
Different coupons have different restrictions and you may not be meeting the criteria of the coupon which is why it is not working. Here are some possible criteria our coupons have: One time use only - if you have already used a coupon code and it ...