Placing an Order
How do I check to see how many reward points I currently have available?
If you have placed an order (or multiple orders with us) and have logged in each time before placing your order, your account will begin to accrue reward points to redeem on future orders. To check how many points you currently have available to ...
I have a new email. How do I update my primary shipping & billing address with my new email?
To make sure you get your order confirmation and shipping tracking email you should make sure to have the correct email address on file when placing your order. To change your primary billing and shipping email addresses, please follow the steps ...
How do I set my primary shipping and/or billing address to save time on my next checkout?
You can set your primary billing and shipping adresses so that the next time you log into your account to place an order the system will pre-fill your checkout form for you and save you time! To set your primary billing and shipping addresses please ...
How do I quickly reorder all items from a previous order?
How To Reorder a Previous Order Log into your Account. Click on the My Account link under the logo. Click on the My Orders link in the Account Menu. Look at your orders below. Click the edit pencil icon to the left of a COMPLETED order you'd like to ...
How do I copy a previous order as my next order?
How To Reorder a Previous Order Log into your Account. Click on the My Account link under the logo. Click on the My Orders link in the Account Menu. Look at your orders below. Click the edit pencil icon to the left of a COMPLETED order you'd like to ...
How do I cancel a recurring order?
f you no longer wish to receive your recurring order you can cancel one or more items set to recur at any time. Log in to your account. Click on My Account link below the logo. Click on the My Recurring Orders link in the Account Menu. Scroll down ...
How do I create a recurring order?
To create a recurring order you must select the variant that specifies the interval you'd like the product to recur at. To chose the interval you should: Find the product in our product catalog. Click on the product or click on the "See Detail" ...
How do I change quantities or cancel an item in my order?
As we usually ship most orders out within 1 business day, please submit a support ticket or call customer support at 888-339-2506 as soon as possible so we can make the changes before your order ships. Once your order ships, you will be responsible ...
How do I redeem my reward points?
If you have been logging in when placing your previous orders, you have been accruing Rocket Reward$ loyalty points . To be able to redeem points, you must have at least accrued 200 points. If you have at least 200 points, upon checkout, where you ...
How do I check my order status?
Go to the My Orders link (found by clicking the My Account link at the top of the page and then clicking My Orders) to check your orders status. Here you'll find a list of your orders and their current status. Look at the Order Status column to see ...