Your request must be made within 7 days of delivery via creating a support ticket or call customer care 9:00am-3:30pm EST M-F at 888-339-2506.
Returns must be sent via a traceable method as we will not credit for
an order where proof of receipt cannot be made. No returns are accepted
without prior authorizations and, no returns will be allowed on any
product that was not part of the original purchase through
coffeerocket.com. (i.e. resale of product through 3rd party on Amazon,
EBay, etc.). Please include the original order number when returning any
items. Any gift item shipped to you from coffeerocket.com may be
returned for a merchandise credit that can be used on a future
coffeerocket.com order or exchanged for product of equal value. Refund
checks are not available for gift returns. Shipping is non-refundable.
Items must be in "new, unaltered and unused condition". Definition of
new, unaltered and unused condition is: