How do I exchange an item?
Your request must be made within 7 days of delivery via an email to customerservice@coffeerocket.com or call customer care 8:00am-4:00pm EST M-F at 888-339-2506. Returns must be sent via a traceable method as we will not credit for an order where proof of receipt cannot be made. No returns are accepted without prior authorizations and, no returns will be allowed on any product that was not part of the original purchase through coffeerocket.com. (i.e. resale of product through 3rd party on Amazon, EBay, etc.). Please include the original order number when returning any items. Any gift item shipped to you from coffeerocket.com may be returned for a merchandise credit that can be used on a future coffeerocket.com order or exchanged for product of equal value. Refund checks are not available for gift returns. Shipping is non-refundable.
Damaged / Defective On Arrival / Wrong or Missing Item(s)
Any items from your order that are damaged by the shipping courier
during transit or defective upon arrival must be reported within 7 days
of delivery. Requests after 7 days of receiving the product will not be
accepted. The product should be in original condition with box and
packaging. We will replace and pay replacement shipping for all items
damaged in shipping, provided we can pick up the damaged items and their
original packaging (this is necessary for us to file a claim). To
report a damaged or defective item, send an email to
customerservice@coffeerocket.com or call our Customer Care Department,
Monday-Friday 8:00am-4:00pm EST M-F at 888-339-2506: If CoffeeRocket.com has made an error in shipment either with the wrong item or missing
items from the order; we will promptly replace those items with the
correct ones. In instances where stock is no longer available, your
account will be credited.