Damaged / Defective On Arrival / Wrong or Missing Item(s)

Damaged / Defective On Arrival / Wrong or Missing Item(s)

Any items from your order that are damaged by the shipping courier during transit or defective upon arrival must be reported within 7 days of delivery.

Requests after 7 days of receiving the product will not be accepted. The product should be in original condition with box and packaging. We will replace and pay replacement shipping for all items damaged in shipping, provided we can pick up the damaged items and their original packaging (this is necessary for us to file a claim).

To report a damaged or defective item, create a support ticket or call our Customer Care Department, Monday-Friday 9:00am - 3:30pm EST M-F at 888-339-2506: If CoffeeRocket.com has made an error in shipment either with the wrong item or missing items from the order; we will promptly replace those items with the correct ones. In instances where stock is no longer available, your account will be credited.

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    • My item is missing parts.

      NOTE: You must contact us within 7 days with your order number and support request. If your item upon opening is missing parts (ex. coffee machine is missing something) please submit a support ticket within 7 days with your order number and exactly ...

    • An item is missing from my shipment.

      Please submit a support ticket within 7 days with your order number and exactly what you received in your order. We'll work with you to make it right.

    • How do I change quantities or cancel an item in my order?

      As we usually ship most orders out within 1 business day, please submit a support ticket or call customer support at 888-339-2506 as soon as possible so we can make the changes before your order ships. Once your order ships, you will be responsible ...