Known Issues
Order Left Incomplete when Using PayPal
Known Issue when redeeming reward points and paying with PayPal With the most recent update we're experiencing an issue when customers are trying to redeem reward points and using PayPal to complete payment. The order information successfully makes ...
Discover Card Keeps Getting Declined
UPDATE: This issue has been resolved! As of Friday, May 29, 2015, we've been experiencing issues processing Discover credit cards. We're aware of the issue and working with our processing company to resolve this asap. We apologize for any ...
Poodle Vulnerability
In recent news you may be aware of the security issue known as the Poodle Vulnerability. We have confirmed our SSL certificate and CoffeeRocket.com is (and has never been) effected by this issue. Please note, in keeping up with security standards, ...
Difficulty Redeeming Reward Points
UPDATE: This issue has been resolved! Our developers are aware that some customers are experiencing issues redeeming reward points. If you are trying to redeem points, click the green + to apply points to your cart and it is not working (you do not ...
Redeemed Points Not Showing on Receipt
UPDATE: This issue has been resolved! 99% of the time, your points were redeemed properly. The confirmation page and email receipt currently show order total only, not the breakdown of payment. Our developers are working on this fix so moving forward ...
Can't Log In on a Mobile Device
UPDATE: This issue is fixed! This is a known bug if you are trying to access our storefront using your mobile phone or tablet. The developers are working asap on a fix. In the meantime to place an order please use a computer/laptop to place your ...
Password Reset Not Working
UPDATE: Issue fixed and reset emails now working as expected. We are currently experiencing a delay in our mail servers. If you click the password reset button and either do not receive a reset email from us or it arrives after an hour or more, ...
Cannot Proceed on Checkout Page
Customers who are using older versions of Internet Explorer (IE 7 & 8) are experiencing difficulty checking out. To resolve this issue please upgrade your browser to IE 9 or 10.